Delivery & Returns
Everything you need to know about processing times, shipping, returns, exchanges, and custom wig orders.
Order Processing & Handling Times
All DVH Extensions products are carefully prepared and quality checked before dispatch. Handling times vary depending on the product ordered.
Standard Colours
Our standard stock colour is 1B Natural Black.
Custom Colours
Colours requiring custom colouring from 1B Natural Black may require additional preparation and processing.
Highlight Blend Extensions
Our Highlight Blend Extensions are custom-produced using premium raw hair.
Custom Wig Orders
Custom wigs are handcrafted to each client specifications.
Shipping & Delivery
We ship worldwide to selected destinations. All delivery times are in addition to order processing time.
UK Delivery
EU Delivery
USA Delivery
International customers are responsible for any customs duties, taxes or import charges required by their country.
Tracking Your Order
Returns & Exchanges
Due to the nature of human hair products and hygiene regulations, strict return conditions apply.
Eligible Returns
Returns may only be accepted if:
- Product remains unused
- Product remains unworn
- Product remains unopened where applicable
- Original packaging remains intact
- Security tags remain attached
- Return requested within 14 days of delivery
Non-Returnable Items
- Opened hair products
- Worn hair products
- Installed hair extensions
- Custom coloured products
- Custom-made wigs
- Clearance products
- Gift cards
- Products with removed security tags
- Products altered in any way
Wig Returns Policy
Ready-To-Wear Wigs
Ready-to-wear wigs may only be returned if:
- Wig has not been worn
- Lace has not been cut
- Wig has not been brushed
- Wig has not been washed
- Wig has not been coloured
- Wig has not been altered
- Security tags remain attached
- Original packaging is intact
Custom-Made Wigs
This includes wigs customised for:
- Cap size
- Colour
- Density
- Lace specifications
- Styling preferences
- Length requirements
Lace & Wig Inspection
We strongly recommend inspecting your wig before cutting the lace or making any alterations. Once lace has been cut, removed or altered, the wig becomes non-returnable.
Faulty or Incorrect Orders
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery. Please provide:
- Order number
- Description of issue
- Photographs of item
- Photographs of packaging where applicable
Custom Wig Appointments
For custom wig services carried out at DVH Salon:
- Wig units should be dropped off or posted at least 3 working days before the fitting appointment.
- Same-day customisation requests may incur additional fees.
- Additional charges will always be confirmed before work begins.
Important Purchasing Information
Human hair is a natural product. Hair texture, colour and appearance may vary slightly due to:
- Lighting
- Screen settings
- Photography
- Natural characteristics of human hair
Customers unsure about colour or texture are encouraged to order a Texture & Colour Match Sample or book a consultation before purchasing.
Frequently Asked Questions
How long will my order take to arrive?
Delivery times vary depending on your location and selected shipping method. Processing time must be added to shipping time.
Does processing time affect my delivery estimate?
Yes. Processing times are separate from delivery times and vary depending on the product ordered.
How will my order be packaged?
All orders are carefully packaged to protect the hair during transit and ensure it arrives in excellent condition.
Will I receive tracking information?
Yes. Tracking details are sent by email once your order has been dispatched.
Do you ship worldwide?
Yes. We ship to selected international destinations. Delivery times and customs requirements vary by country.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with photographs and your order number so our team can investigate.
Can I change my delivery address after placing an order?
Address changes are not possible once an order has been placed. If an address change is required, contact us immediately so we can attempt to cancel the order before dispatch. A new order will then need to be placed using the correct address.
Not Sure Which Product Is Right For You?
Our team is here to help you find the perfect match.
Why Shop With DVH Extensions?
Premium Virgin & Raw Hair
Over 10 Years Industry Experience
UK-Based Business
Luxury Customer Support
Secure Checkout
Worldwide Shipping
Trusted By Thousands Of Clients
Luxury Hair Starts Here
Shop with confidence knowing every order is carefully prepared, quality checked, and supported by our expert team.
